Política de privacidad

Solo ida

Ida y regreso

INTRODUCTION

vuelalejos is firmly committed to protecting your privacy.

This Privacy Policy covers only the information collected through this website, www.vuelalejos.com.co and vuelalejos mobile applications (collectively, the "Sites").

If you have any questions or concerns regarding our Privacy Policy, you should first contact customer service at [email protected]

INFORMATION WE COLLECT FROM YOU

We receive, use, and store the information you provide while visiting the Sites, including any information that can be used to personally identify you ("personally identifiable information" or "PII"). Such information may include your first and last name, physical address, email address, date of birth, geographic location, phone number, and billing information (including cardholder name, credit card number, and expiration date).

If you purchase a product or service from us or sign up for any other promotional offer on the Sites, we may request additional personally identifiable information. Certain personally identifiable information is required for you to register as a member, book travel itineraries, participate in a contest, ask us a question, or for other purposes related to your use of the Sites.

To personalize your user experience, prevent fraud, and for compliance purposes, when you use the Sites, we automatically collect information about the type of device you are using, the version of the operating system, and the device identifier (or "UDID"). When you visit the Sites, we automatically collect your IP address and web browser fingerprint. We may also collect information about your visit, such as itineraries viewed or searched and bookings made.

You may also provide PII or non-personally identifiable information about others, such as their name, date of birth, and gender. Unless otherwise stated in this Privacy Policy, the PII you provide about others is only used for the sole purpose of completing your request or for any reason provided. You must obtain the consent of such other person before providing us with their personally identifiable information.

We collect your location-based information to personalize your experience and locate a place you may be looking for in your area. We will only share this information with our map provider for the sole purpose of providing you with the service.

We may share your geographic location data with third parties to serve you ads for places (such as restaurants) in your area. If you do not wish to allow us to share your information in this way, opt out by contacting us at [email protected]

HOW WE USE YOUR PII

vuelalejos uses and stores sensitive personally identifiable information, such as financial information (credit card number, cardholder name, and expiration date), postal and billing addresses, provided to us via our website, mobile app, or by any other means for billing purposes, to fulfill your orders, and as described in this Privacy Policy. We use your other personally identifiable information for the following general purposes:

To provide you with travel services or other products you purchase from us, or to fulfill the purpose for which you provide them.
To send your itinerary confirmation, coupons, or service-related notifications.
To communicate with you as our customer.
To provide you with special offers for products or services that may interest you from our agents, service providers, or business partners.
To request information from you.
To resolve any disputes or collect fees owed.
To enforce our Terms and Conditions.
To prevent or recover any potential or actual loss resulting from or related to any suspected criminal activity, including but not limited to fraud or identity theft.
To improve our website and services.
For any purpose we disclose at the time your personally identifiable information is collected and as disclosed in this Privacy Policy.

EMAIL COMMUNICATIONS AND NEWSLETTERS

From time to time, we may notify you through an email newsletter about any changes or additions to the Sites, and new offers and products from third parties that may interest you. You can opt out of receiving our email newsletter by following the unsubscribe instructions in any email newsletter you receive from us.

We will send you push notifications if you opt to receive them to announce special offers and send you your itinerary. You can opt out at any time by accessing your phone settings and turning them off.

Other sites accessible through links on the Sites have their own privacy policies and data collection practices. Please review the Privacy Policy of each site before providing your personally identifiable information. vuelalejos is not responsible for the actions of the websites whose links are accessible through our Sites, nor the actions of third parties not under the exclusive control of vuelalejos.

Apart from what is described in this Privacy Policy, vuelalejos does not sell, trade, or rent your personally identifiable information to third parties without your prior consent.

Who we may share your PII with:

Apart from the cases outlined in this Privacy Policy, you will be notified when personally identifiable information about you is shared with third parties, and you will have the opportunity to opt-out of such sharing:

We may share your personally identifiable information with our parent company, corporate affiliates, and subsidiaries, including, but not limited to https://vuelalejos.com.co. Our parent company, all of our affiliates, and subsidiaries share our commitment to protecting your personally identifiable information and adhering to a policy at least as restrictive as our Privacy Policy.
We may share your personally identifiable information with our trusted agents and service providers to process your transactions or provide you with customer support services. Agents and service providers who have access to personally identifiable information are instructed to protect the confidentiality of such information and must not use your personally identifiable information for purposes other than to provide services on behalf of vuelalejos.

COOKIES AND TRACKING TECHNOLOGIES

Cookies are data files that can be stored on your computer's hard drive if your web browser allows it. Our Sites and mobile applications use tracking technologies like cookies, web beacons, tags, and scripts for the following purposes:

To help us recognize you as a previous visitor to the Sites. For example, if you have an account on vuelalejos.com.co, we use cookies to store your login information, so you don't have to enter your credentials each time your browser visits us to log in to your account.
To allow us to personalize your user experience with us, as well as to help tailor the advertising content provided to you on other internet sites. For example, when you access a page on our Sites, we, our marketing partners, or service providers automatically set a cookie to recognize your browser when you visit other websites and to present you with information and advertising content based on your apparent interests.
To help research, test, and measure the features and offerings of our Site, advertisements, and related email campaigns.

While most browsers include the option to prevent the browser from accepting new cookies, please note that if you refuse to accept cookies, you may not be able to access certain tools and features offered by our Sites.

In addition to cookies, vuelalejos may use Web Beacons and Local Shared Objects to monitor traffic patterns, deliver or communicate with cookies, to understand if you were referred to us from an online advertisement, to help measure the effectiveness of our offers and ads, to help us understand which emails from us have been opened, and to track visitor traffic and actions on our site and mobile app.

As with most websites, we automatically collect certain information about you and store it in our log files. This information may include, among other things, internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine this automatically collected log information with other information we collect about you. We collect and use this information to improve the services we offer you, improve our marketing, analytics, or site functionality.

We may use local storage (LS) like HTML5. Third parties we partner with to provide certain functions on our Sites or to display advertising based on your web browsing activity use LSOs such as HTML 5 to collect and store information.

If you refuse cookies, you can still use the Sites, but your ability to use some features or areas of our Sites may be limited.

We partner with third parties to display advertising on our website or to manage our advertising on other sites. Our external partners may use technologies such as cookies to collect information about your activities on our Sites and other sites in order to provide you with advertising based on your browsing activities and interests. If you do not want this information used to serve you interest-based ads, you can opt-out by clicking here. Please note this does not opt you out of being served generic ads. You will continue to receive generic ads.

MOBILE ANALYTICS

We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how frequently you use the application, events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

SECURITY

The security of your personally identifiable information is important to us. When you enter sensitive information (such as a credit card number, date of birth, and/or geographic location data) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). For more information about SSL, follow this link.

All of our secure servers use a high-grade encryption key (AES with a 128- and 256-bit secret key). While secure mode provides SSL encryption, pages will take longer to download. Most users opt to SIGN UP or log in using standard mode for faster response times.

If you receive browser warnings when moving from secure mode pages to non-SSL pages, it is likely a warning that you are switching servers. As long as your data is entered on a secure mode page, it will only be transmitted to a secure server.

We follow industry-accepted standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personally identifiable information, we cannot guarantee its absolute security. We urge you to take every precaution to protect your personally identifiable information when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and ensure you use a secure browser.

If you have any questions about security on our website, you can email us.

VISITING OUR WEBSITE FROM OUTSIDE THE UNITED STATES

If you are visiting our Sites from outside the United States, please be aware that your personally identifiable information and other information about you may be transferred, stored, and processed in the United States, where our servers are located, and our central database is operated. Data protection laws and other laws in the United States and other countries may not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our Sites, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.

ACCESS TO YOUR PII

If your personally identifiable information changes, or if you no longer wish to use our services, you can correct, update, delete or deactivate it by emailing our Customer Service at [email protected] or contacting us by telephone. We will retain your information (including geographic location data) while your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your personally identifiable information to provide you services, contact us at [email protected]. We will retain and use your personally identifiable information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

PUBLIC FORUMS

Our sites offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our blog or community forum, contact us. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

CHILDREN'S PRIVACY PROTECTION

vuelalejos understands the importance of protecting children's privacy in the interactive online world. The Sites are not designed or intentionally targeted at children under 18 years of age. It is not our policy to intentionally collect or maintain information from anyone under the age of 13.

OPTING OUT

We provide you with the opportunity to opt out of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive additional marketing material from us, you can indicate your preference in your account settings.

You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed decision about whether to share your information with that party. If you no longer wish to receive our newsletters and promotional communications, you can opt out by following the instructions included in each newsletter or communication or by emailing us. However, if you decide not to receive marketing communications from us, we may still send you service-related announcements.